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Exchange, Returns and Money-Back
We understand that every piece of jewellery that is bought from Haraye is special – a gift to yourself or a loved one... We have therefore taken utmost care in creating and inspecting the product thoroughly and pack it carefully. However if for any reason you are not entirely satisfied with your product, we’ll be glad to rectify the problem or exchange the product.
The Haraye guarantee is simple - Please see below for the terms and conditions of our exchange policies.
30 Day Exchange and Money Back policy:
If you are not satisfied with your product, you could return it to us within 30 days of receipt for a refund or exchange on the full Invoice value. You can return any of our products except for ones that have been customized for you and Gold Coins.
The value of the product being returned should not exceed Rs.1,00,000/- in case of Jewellery and Rs.5,00,000/- in case of Solitaires.
We offer FREE return shipping within the 30 day exchange Policy.
You can of course exchange your Haraye product anytime after 30days too… We offer a lifetime exchange on all our jewellery. If at any point of time you want to Exchange or Upgrade the product, we will happily provide you with an Exchange as below:
§ Jewellery products consisting of studded Diamonds Exchange at 80% of current market value
§ Jewellery products consisting only of Gem stones Exchange at 70% of current market value
§ Plain Gold Jewellery including Italian, unstudded products and Gold Coins Exchange at the prevailing rate of gold.
§ Solitaire Diamonds Exchange at 90% of current market value, subject to a value limit of Rs.10,00,000/-. Silver jewellery products cannot be exchanged.
§ In all cases, the current market value will be determined by Haraye.com
If at any point, you wish to sell back your Solitaire we also offer a Lifetime Buy-Back facility
Solitaire : We will buy it back at 80% of current market value, subject to a value limit of Rs.10,00,000/-. For products over Rs.10,00,000/- if you would like to set your price for the Solitaire, you may list the Solitaire on our site at your offer Price for a nominal service charge.
Coins: We value your investment and so we offer lifetime buy-back for Haraye Gold Coins at our Stores/Experience Lounges at the prevailing rate of gold on Haraye.com. In all cases, the current market value will be determined by Haraye.com
Solitaire Mount: We also offer a lifetime buy back for Solitaire mounts bought from Haraye.com.
The prices to be valued as follows:
Plain gold mount – Jewellery weight at prevailing gold rate on the website.
Studded mount - 60% of the product's current value.
If you would like to return anything to us:
Please contact our Haraye Customer Service email cs@Haraye.com or call us at +91 9979686332. Our helpful and experienced team will help you deal with your return promptly.
The exchange, return and money back policies are subject to terms & conditions as mentioned below:
§ Customized Jewellery which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for return/money back.
§ Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than Haraye), or damaged cannot be accepted for return/ money back.
§ You will receive complimentary return shipping for all eligible products for return/money back within the 30 Day Exchange policy. Shipping charges for all other returns/exchange/money back is subject shall be borne by Customer.
§ Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back within the 30 Day period.. Submission of Invoice shall be optional for all Exchange/Money back after the 30 Day Exchange Period.
§ In case the customer cannot produce the original certificate, Haraye will send the diamond to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer.
§ The return/money back amount will be as determined by our team at Haraye.com. In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.
§ For all Money Back transactions, Value Added Tax at the applicable rate shall be collected from the money back value. The prevailing rate is 1%.
§ In case of Money back, the payment shall be made by way of an account payee cheque within 15 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.
§ Haraye reserves the right to change the exchange/money back price of the product based on the Quality Inspection.
§ In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
§ For the 30-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then Haraye will only refund the discounted price as per the invoice.
Order Cancellation :
Please mail us at firstname.lastname@example.org within 24hrs incase you want to cancel your order.
For Refund please read the terms and condition mentioned above.